🛍️ Help Center
Welcome to the Duba Toys Help Center!
Find quick answers to common questions about orders, delivery, returns, payments, and more.
✽ Orders & Shipping
Q: How can I place an order?
You can easily browse our toys, add them to your cart, and complete your order using our secure checkout.
Q: When will I receive my order?
Orders are usually processed within 24–48 hours and delivered within 3–7 working days, depending on your location.
Q: Do you offer cash on delivery (COD)?
No, COD is not available.
Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp to follow your delivery in real time.
✽ Returns & Replacements
Q: What is your return policy?
If you receive a damaged or defective toy, please contact us within 2 days of delivery for a replacement or refund.
Q: How do I request a return?
Simply reach out to our support team via email or WhatsApp, share your order ID and issue details, and we’ll guide you through the process.
Q: Can I exchange a product?
Exchanges are available for unused and unopened products in their original packaging.
✽ Payments & Refunds
Q: What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and wallet payments.
Q: How long does a refund take?
Refunds are processed within 5–7 business days after approval.
📞 Contact Support
Need more help? We’re always here for you! 💬
📧 Email: 365duba@gmail.com
📲 WhatsApp: +91 80566 66400
🕒 Support Hours: Monday to Saturday, 10 AM – 7 PM